Who We Are
BY AMNA is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with us.
Information We Collect
When you use our website, we may collect information such as:
- Your name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely through our payment providers)
- Order history
- Any information you provide through our contact forms
We may also automatically collect technical information such as your IP address, browser type, device information, and browsing activity to help improve our website and prevent fraud.
Comments
If comments are enabled on our website, we collect the information entered in the comment form along with the visitor’s IP address and browser information to help detect spam.
If you use Gravatar, an anonymized version of your email address may be sent to their service to display your profile image alongside your comment.
Media
If you upload images to our website, we recommend removing any embedded location data (EXIF GPS), as visitors may be able to download and view this information.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies may be used to:
- Remember your shopping cart
- Save your login details (if applicable)
- Remember your website preferences
- Improve website performance
- Analyze visitor activity
You may disable cookies through your browser settings, although some website features may not function properly.
Embedded Content
Some pages may include embedded content such as videos, maps, or social media posts from third-party websites.
Embedded content behaves exactly as if you visited those websites directly, and those providers may collect data, use cookies, and monitor your interaction according to their own privacy policies.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Respond to inquiries
- Improve our products and services
- Send order confirmations and shipping updates
- Prevent fraud and enhance website security
- Comply with legal obligations
We will never sell your personal information to third parties.
Sharing Your Information
We only share your information when necessary to operate our business, including with:
- Payment processors
- Shipping and delivery providers
- Website hosting services
- Analytics providers
- Legal authorities when required by law
These providers only receive the information necessary to perform their services.
Data Retention
We retain your information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal and accounting obligations
- Resolve disputes
- Maintain business records
Customer account information, if applicable, remains available until the account is deleted.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal data
- Request a copy of your stored data
- Withdraw consent where applicable
To exercise any of these rights, please contact our customer support team.
Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
While no online service can guarantee absolute security, we continuously work to safeguard your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our Contact Us page or our customer support email.